Return Policy

Below is Bracy & Co’s return policy. If you want to return item/items to us, please read and follow the instructions listed. You should also email our Customer Support Team and one of our sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us.

Bracy & Co reserves the right to charge a handling fee on all returned products.

How to refund a product?

Several conditions must be met before Bracy & Co will refund an item. We also offer partial refunds if conditions for a full refunds are not met. Please note that some of our items are non-refundable. You should also email our Customer Support Team and one of our customer representatives will be glad to clarify for you.

We only allow a complete refund for items that have problems caused by Bracy & Co. This means that damaged items not caused by Bracy & Co cannot warrant a full refund.

If the returning package doesn’t include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.

Want to replace a product?

Several conditions must be met before Bracy & Co will replace an item. Note that some of our items are non-replaceable. You should also email our Customer Support Team and one of our customer representatives will be glad to clarify for you.

Bracy & Co will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from Bracy & Co back to you).

Which products are Non-refundable?

Non-Refundable Products:-

• Clothing
• Jewellery

Bracy & Co reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.

Non-Replaceable Products:-

• Health Products

Bracy & Co reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.
If you have any problems, please feel free to contact customer service.